Trainee Franzi

"Hi, I am Franzi, 18 years old and am doing my apprenticeship as a wholesale and foreign trade clerk at HBS. I currently work alternately in the sales and purchasing departments.

My working day starts at 8 a.m., the first thing I do is process incoming mail, open letters and distribute them to the responsible contact persons, then I process the mails in our general e-mail inbox. I enter orders and inquiries from customers into our system, send order confirmations and quotations, and I can contact my colleagues at any time if I have any questions about articles. My lunch break starts at 12:00, which I spend with my trainee colleague Jenny and other employees in our lounge. In the afternoon I talk to customers on the phone, clarify any ambiguities regarding your orders or help you with questions about our products. In purchasing I check the order confirmations of our suppliers, check the prices and enter the delivery dates into our system. In the case of overdue deliveries, I send a reminder for the delivery and telephone suppliers to inquire when the goods will be shipped."

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